Terms and Conditions

Parking Policy

Parking is available on site for all guests free of charge.

Pets

No pets allowed (dogs are not allowed in the house but are welcome to stay in the car).

Wireless Internet

Wi-fi is available at no cost.

Smoking Policy

Prohibited in all rooms in the house.

Welcome to smoke outside.

General Terms

Check in between 5pm to 8pm.

Check out before 10.30am.

If you expect to arrive after 8pm please advise when booking. If you need a later check out time, please advise. We have set these times to allow us to clean the room for change over.

House is only open to guests paying and staying with us.

Deposit of 10% is made to secure the booking.

Cancellation – if cancellation is made more than 14 full days before arrival deposit will be refunded minus 15% for administration costs.

Our maximum group booking is for 6 people.

Damage – whilst we know that you will take care of our property, we recognise that accidents do sometimes occur. However, we reserve the right to charge for any damage or breakages, which we consider to be deliberate or carelessly caused by negligent behaviour for the period of the time that the room is out of use.

Special Requirements – please advise at the time of booking, to enable requirements to be met to enhance your stay at Westerlees.

To protect all our guests and ourselves, we need to exclude anyone who has an infectious or notifiable disease. If you know before travelling that you have an infectious/contagious illness, please let us know and cancel the booking.

COVID-19

We understand your experience at Westerlees will be different to how we have previously operated, however, our aim is to keep everyone safe who visits Westerlees and the local community. 

We ask that:

  • you confirm your arrival time (we appreciate you may not be able to give an exact accurate time, but would appreciate an approximate time please)
  • On arrival temperature will be checked – and to advice if you have had any symptoms of COVID-19
  • Upon entry to property – shoes to be taken off and coats hang in hall way
  • Unfortunately, we will be unable to assist with luggage carrying (if assistance is needed gloves will be worn)
  • Sanitiser hand gel will be available in reception and hands are to be sanitiser every time, on entry and leaving Westerlees
  • You will be shown to your room – with social distancing in place

Unfortunately, the Guest Lounge will be closed

  • Key will be left in room
  • Coffee/tea – should you need any more sachets – please don’t hesitate to ask

Cleaning of room will be minimal during your stay  – drinks will be replenished, bins emptied

All contact points will be regularly wiped down

Registration form will be left in your room for you to complete

Breakfast is to be ordered night before

Fridge/Microwave in Guest Breakfast Room will be cleaned everyday

Should you want information on ‘What To Do’ in the area, please don’t hesitate to ask